Payment Requests
Payment requests are created automatically from Payment Request Schedules and can be managed from the Payment requests module in PDM Web.
Depending on the collection method:
- Manual payment requests are tracked and updated manually, for example when a customer pays by cash or through a third-party payment system.
- Direct Debit payment requests are collected through GoCardless, with payment statuses updated automatically where possible.
Use the tutorials below to learn how to update payment statuses, retry failed Direct Debit payments, view payment request history and check Direct Debit mandate status.
